This Privacy Policy explains how Alka (“we”, “us”, or “our”) collects, uses, and protects your personal information when you shop at our online store in Egypt.
Information we collect
- Order details: name, email, phone number, shipping address, and payment-related information needed to fulfill your order
- Account information: if you create an account or sign in
- Device & usage data: browser type, pages visited, and approximate location (for analytics and store improvement)
- Communications: messages you send via contact form, email, or WhatsApp
How we use your information
- Process and deliver orders
- Provide customer support and warranty service
- Send order updates and, where allowed, marketing messages
- Improve our website, products, and ads (including analytics such as Google Analytics and Meta Pixel, when enabled)
- Prevent fraud and meet legal obligations
Sharing your information
We share data only as needed with trusted service providers who help us run the store, such as:
- Shopify (store platform and checkout)
- Payment processors
- Delivery partners in Egypt
- Analytics and advertising tools (when enabled)
We do not sell your personal information.
Data retention & security
We keep order and customer data as long as needed for business, warranty, and legal purposes. We use reasonable safeguards provided by Shopify and our partners to protect your information.
Your choices
- Request access to, or correction of, your personal data
- Ask us to delete your data where applicable
- Opt out of marketing emails using the unsubscribe link
Cookies
Our store uses cookies and similar technologies for checkout, preferences, analytics, and advertising. You can control cookies through your browser settings.
Contact
For privacy questions or requests:
Phone: +201055332282
Email: alka.auto.eg@gmail.com
Location: Ahmed Sonbol, Nasr City, Cairo, Egypt
Last updated: August 2026